Seville Classics Reviews

I bought a closet organizer, but had to wait for construction to assemble it. It had one wrong pole so I contacted them. They said it was outside the warranty period and they do not sell replacement parts. This was their mistake and they will not remedy the problem. Horrible customer sevice

Excellent Product, very good quality. Better than expected. Arrived earlier than promised. Easy to read assembly instructions supplied with necessary tools to assemble. Very satisfied. Thanks!

We've purchased four Saville Classic Ultra HD Cabinets. Three 48" and one 60" and while there are a lot of parts to put together the cabinets are all extremely well made and support everything we put in them. The 48" cabinets ship flat in a large box with a lot of packaging between pieces. The only negative is the use of lots of styrofoam which can't be recycled but this does protect the pieces well. We did experience one door piece that looked like it was crimped in manufacturing but when we contacted Saville Classics, Claudia Luna got the replacement to us in less than 7 days. If we needed another cabinet I would buy any of their products. Great Company!

It was rusted and the slats were all warped and curved. Looked like the whole thing had water damage. Difficult to assemble and completely useless. Communication from this company is very poor. Do not recommend.

I just received an airlift table, on 12/15/20. It took about a week to get, but received no notification that it shipped..The product is "Awesome"! Arrived in good condition and easy assembly.
If you like constant communication, this is probably not the company for you...However the products are excellent...

Horrible customer service and not helpful at all

Absolute worst customer service I have ever experienced. Cheap quality and not durable. Recommend shopping elsewhere.

Do not recommend buying here, product is not durable, difficult to replace, and bad quality.

Overall, Seville has earned the minimum rating because their most recent products are junk.
I’ve purchased the exact same items and when compared to those same exact items from 2+ years back are cheap imitations..
This company won’t be in business much longer.
So forget about warranty service.

I will echo what has been stated here. Seville's customer service is atrocious and shameful. The customer service reps are not only unhelpful, but rude and unapologetic when I told them it was completely unacceptable and unreasonable for an item to be listed as "IN STOCK" to have not even left their warehouse two weeks after the order has been placed. They blamed it on FEDEX just as the others here have indicated. Seems like a total sham to deflect blame for their lack of inventory/stock/slow ship times. I will NEVER order a product from them again. I don't care how good it is (or not, who knows since it will be another two weeks before I receive it). A company with customer service like this deserves to go out of business.